Meet Dianne, the next volunteer to be featured in our monthly Volunteer Spotlight. As our client intake coordinator, she plays a vital role in our organization and is in many ways the voice of HopeBUILDERS. Read on to learn more about Dianne and her responsibilities!
How did you first get involved with HopeBUILDERS and how long have you been volunteering?
I began my role as Intake Coordinator in February of 2010. Greg Wayne and I attend the same church, and he asked me if I might be interested in becoming involved with HopeBUILDERS. I was aware of the organization’s mission and felt privileged to be asked to become a part of it.
As our client intake coordinator, you are often the first point of contact for our clients. What do your duties consist of?
Clients who are seeking assistance can contact HopeBUILDERS via our main phone number where they receive an automated answering machine. The client leaves a message with their contact information and repair requests. Prospective clients may also submit a Contact Form Submission available from our website. I receive both the telephone requests and Contact Form Submissions via email.
After I receive the requests, I contact the client and ascertain whether HB would be able to help., e.g., if they reside in Jackson, Wyandotte or Johnson counties; whether the requested work is within HB’s work scope. If they are eligible, I obtain the information required to enter them into our client database.
What are the most challenging aspects of this role?
Getting the clients into the database in a timely manner after their initial contact. Many times, we play phone tag for several days, or even a week, before connecting.
How great is the need for an organization like HopeBUILDERS?
The need is great. Many of the clients I talk with are on a fixed income and are desperate for assistance. Their age, disability, health issues or life-altering events make them unable to make the needed repairs themselves.
I’ll always remember the story of one client during my first year with HB. This client had gone to visit a friend in their new home. She had opened a door to enter what she thought was the bathroom, but it was the door to the basement. She took a step and fell down the entire flight of steps and broke her neck. She was rendered quadriplegic. Her advocate had contacted HB about possible renovations to make her home handicap accessible.
Why do you volunteer with HopeBUILDERS?
HB is an extremely caring organization that enhances the quality of life for those it serves. I know first-hand that the work that is being done is, in many cases, life-changing. HB’s motto is “Helping others live in safety, comfort and dignity.” I feel honored to be a part.
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